The Business of Passenger Experience
14 October 2021 By
By the time Summer 2022 rolls around United Airlines will serve more transatlantic destinations than ever in its history. The carrier announced five new transatlantic markets this week, plus increased service to another five. The company will also finally launch seven routes waylaid by the pandemic.
Why now? We’re confident in vaccine proliferation across the globe…and once the Biden administration opens up the borders we are confident the bookings will be there.
The expansion is, to SVP of international network and alliances Patrick Quayle, a natural progression of growth for the company. It is a path United started down in 2017, he notes, and the company makes sure to have a bit of fun when picking the next en vogue destinations for US travelers to explore.
Observing that United currently operates the largest transatlantic, transpacific, and US-Central America networks, he also asserts that the airline “really is the flag carrier of the United States.” No doubt the airline with the US flag actually painted on its tails will take issue with that claim.
Quayle also suggests that the company does not expect any staffing issues with delivering the service next year. United’s growth has been more gradual than others in the US market as it continues to take a conservative approach. He also noted that United was first to reach an agreement with unions about staffing early in the pandemic, and that the relationship and coordination will continue to be strong, “so we don’t have snafus” as the network grows.
Most interesting of the new routes is United’s new daily service from Newark to Ponta Delgada, in the Azores. This will be United’s first foray into the Atlantic with its 737 MAX fleet.
The MAX 8, featuring the new Signature Interior with HD screens at every seat and Bluetooth headphones pairing, will operate the new route.
Quayle points out that the flight from Newark is akin to a domestic transcon, just 11 miles longer than a flight to San Francisco. More significantly, however, the type of traffic would not support the premium Polaris product. “It’s more of a VFR (visiting friends & relatives), backpacker, and ethnic traffic, so there’s not much demand for lie-flat seats.”
This will be the longest currently published United route on the MAX 8 at 2,576 miles, though not even in the top 100 globally per OAG filings.
Newark is the big winner with the expansion, adding three other new markets for the summer. Bergen, Norway (May 20) and Tenerife (June 9) in Spain’s Canary Islands will each see thrice weekly service on the 757-200.
Palma de Mallorca in the Balearic Islands joins the route network on June 2, also with service 3x weekly. That flight will operate on a 767-300ER.
Separately, United will add 3x weekly service from Dulles to Amman, Jordan. It is a market Patrick Quayle describes as ripe for tourism growth. The political connection of the two capitals is also significant.
Berlin, Munich, and Milan are already on the United route map. Each will see expanded service next summer, however, with an additional US gateway.
Denver to Munich, Dulles to Berlin, and O’Hare to Milan will all operate daily beginning next Spring.
Newark will also add a second daily frequency to Rome and Dublin as it ramps up capacity for next summer.
Finally, United also indicated that seven previously announced markets will launch next year, all delayed by the pandemic. They are:
Interestingly, United also won a slot to move O’Hare service to Haneda.
That was not listed among the markets shifting in Spring ’22. That route previously commenced operation (thank to the comments for pointing that out!).
The growth is tempered but a small number of cuts in the TATL market. San Francisco will no longer see Dublin service. Newark will no loner operate flights to Glasgow and Manchester.
Those last two are especially interesting given their rumored state on JetBlue‘s potential Summer ’22 map from JFK.
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Filed Under: Airplanes and Airports, IFEC, Seats & Cabin
Seth Miller has over a decade of experience covering the airline industry. With a strong focus on passenger experience, Seth also has deep knowledge of inflight connectivity and loyalty programs. He is widely respected as an unbiased commentator on the aviation industry.
He is frequently consulted on innovations in passenger experience by airlines and technology providers.
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14 October 2021 at 11:30 am
UA already launched (and is currently flying) ORD-HND, which swapped over from NRT. Hence it’s exclusion from the announcement.
14 October 2021 at 11:40 am
Ahhh…that makes a ton of sense. Thanks!
14 October 2021 at 9:05 pm
Awesome. Kudos to the United team on picking some great routes. I look forward to traveling on them from EWR.
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